Change of Address

If you are moving, you do not need to close your subscription. A relocation request moves your service to your new address.

1. Coverage Check

First we check whether our fibre network reaches your new address. You can run a preliminary check on our coverage page.

2. Relocation Request

We recommend submitting your request at least 7 days before you move so that service continues without interruption at the new address.

3. Your Commitment

Relocation does not break your existing commitment; the remaining term simply continues at the new address.

What If There Is No Coverage?

If our network does not reach your new address, your commitment is ended without an early termination fee.