账单与付款
Change of Address
2026年5月9日
阅读 4 分钟
客户服务部
本支持文章以英文提供。
If you are moving, you do not need to close your subscription. A relocation request moves your service to your new address.
1. Coverage Check
First we check whether our fibre network reaches your new address. You can run a preliminary check on our coverage page.
2. Relocation Request
We recommend submitting your request at least 7 days before you move so that service continues without interruption at the new address.
3. Your Commitment
Relocation does not break your existing commitment; the remaining term simply continues at the new address.
What If There Is No Coverage?
If our network does not reach your new address, your commitment is ended without an early termination fee.