Tell us
You can submit your complaint with the form below; you may also call 0850 308 19 99 or write to [email protected]. Your submission is recorded.
Complaint
Submit a Complaint
If you have a complaint about our service, contact us first; if we cannot resolve it, the authorities you can turn to are listed here.
Response
Your complaint is reviewed and answered in writing within the period set by regulation.
If it is not resolved
If your complaint is not resolved, you may apply to the Information and Communication Technologies Authority (BTK) and to the Consumer Arbitration Committees.