All Help Articles
- Internet Settings
How to Set Up a Zyxel Modem
Step-by-step setup and internet access configuration for Zyxel modems.
- Internet Settings
How Do I Test My Internet Speed?
What to watch for to measure your connection speed as accurately as possible.
- Internet Settings
How Do I Get a Static IP?
What a static IP is and how the application process works.
- Billing & Payment
Where Can I Pay My Bill?
Payment options through the Online Service Centre and partner banks.
- Internet Settings
How Do I Change My Wi-Fi Password?
A password update guide for your wireless network security.
- Billing & Payment
Change of Address
How to take your internet with you when you move.
- Fault Reports
How Do I Open a Fault Ticket?
The fastest way to report a technical problem to us.
- Other
How Do I Check Fibre Availability?
Find out what fibre internet is available at your address.
- Billing & Payment
How Do I Set Up Automatic Payment?
Set up an order at your partner bank so your bill is paid automatically every month, with no risk of late payment or restriction.
- Billing & Payment
How Do I View and Understand My Bill?
Where to download your bill and what the line items mean.
- Billing & Payment
How Do I Cancel My Subscription?
How to submit a cancellation, how the early termination fee works on committed packages, and how to return the modem.
- Fault Reports
What Do the Modem Lights Mean?
Work out where the problem is from the lights on your modem.
- Fault Reports
My Internet Is Slow — Checklist
Checks you can do in three minutes before opening a fault ticket.
- Internet Settings
Improving Wi-Fi Range and Stability
Better Wi-Fi everywhere in the home with modem placement, band choice and channel settings.