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01 Scope

This policy covers the worldnet.com.tr website, the customer portal (oim.worldnet.com.tr), our contact centre and WhatsApp line, and the internet services provided by WorldNet Telekomünikasyon ve Bilişim Teknolojileri Sanayi ve Ticaret Limited Şirketi. The full legal notice on the processing of personal data is our KVKK Privacy Notice; this policy complements it.

02 Our Core Principles

• We only ask for the information needed to provide the service
• We do not sell or rent your personal data or share it with others for advertising
• We do not use advertising, tracking or analytics cookies on our website
• We do not send campaign or promotional messages without your consent
• We do not inspect or record the content of your communications
• We do not give your information to third parties unless the law requires it

03 Confidentiality of Communications

Freedom and confidentiality of communication are guaranteed by the Constitution. As an internet service provider we act in line with Electronic Communications Law No. 5809 and BTK regulations; we do not access the content of the pages you visit, your messages or your calls.

The traffic information we are legally required to keep (such as which IP address was assigned to which subscriber during which time interval) is stored securely for the period set by law. Requests from competent authorities are only met upon a decision or letter with a legal basis, and only to the extent the law provides.

04 Information We Collect on Our Website

You do not need to give any personal information just to browse our website. Information is only collected when you fill in a form or start a transaction:

Availability Check

The province, district, neighbourhood, street and building you select, and the result of the check.

Application

Name and surname, phone number, installation address, the package you choose and the identity details needed for the application.

Contact and Complaints

Name and surname, phone number, the subject you choose and your message.

Job Application

Name and surname, phone number, the position you apply for and what you write about yourself.

Speed Test

Your IP address during the test and the measured download, upload and latency values. The test runs on our own server.

Customer Portal

Your phone number for login, the verification code sent to you and a session cookie.

Technical Logs

IP address, browser type and request time logs kept by our servers for security purposes.

05 How We Use Your Information

• To answer your availability check, take your application and call you back
• To carry out installation, activation, invoicing and technical support
• To follow up and resolve your fault reports and complaints
• To secure our network and website and block fake applications and automated attacks
• To meet our legal obligations
• To tell you about our campaigns if you have given consent

06 Who We Share Information With

Your information is shared only as far as the service requires: with the infrastructure provider at addresses on Türk Telekom infrastructure, with technology companies that serve us and process data only on our instructions, with payment institutions, and with competent authorities upon lawful request. Detailed information on recipient groups and transfers abroad is in our KVKK Privacy Notice.

07 How We Protect Your Information

We take technical and organisational measures to keep your personal data secure, as required by Article 12 of the KVKK. Some of them:

• Our website and customer portal only work over an encrypted connection (HTTPS)
• Our forms are protected by bot verification against automated and fake submissions
• Our staff sign in to our systems with personal accounts and a verification code; each employee can only access the information their role requires
• Network and server management is only accessible through encrypted VPN tunnels
• Our data is backed up at regular intervals
• Our network and systems are monitored 24/7
• Our staff are bound by confidentiality obligations

08 Beware of Fraud

Our staff will never ask you by phone, SMS or WhatsApp for your customer portal verification code, your card PIN or your card security code. Do not share this information with anyone. If you are suspicious of someone who says they are calling on behalf of WorldNet, end the call and verify by calling our line 0850 308 19 99.

09 Children’s Privacy

Subscription contracts are only made with people aged 18 or over; our website is not directed at children and we do not knowingly collect personal data from children. To help families protect their children from harmful content, we offer the Safe Internet Service free of charge.

10 Third-Party Links

Our website contains links to our social media accounts, app stores, map applications and WhatsApp. When you click these links, the platform’s own privacy policy applies; WorldNet is not responsible for those platforms’ practices.

11 Your Rights and Contact

You can find your rights under Article 11 of the KVKK and how to apply in our KVKK Privacy Notice. For any privacy question or request, write to [email protected] or call our line 0850 308 19 99.

12 Changes

We may update this policy in line with changes in our services and legislation. The current version is always published on this page; the last update date appears at the top of the page.