Gebruiksvoorwaarden

01 Parties and Scope

The worldnet.com.tr website and the customer portal (oim.worldnet.com.tr) are operated by WorldNet Telekomünikasyon ve Bilişim Teknolojileri Sanayi ve Ticaret Limited Şirketi (“WorldNet”). These terms apply to everyone who uses the website and the portal.

Your internet subscription is also subject to the subscription contract and commitment you signed and to electronic communications legislation. If these terms differ from your subscription contract, the subscription contract prevails.

02 Definitions

Website

All pages published under the worldnet.com.tr domain and its subdomains.

Portal

The customer portal where subscribers handle invoices, payments, fault reports and documents.

User

Anyone who visits or uses the website or portal for any purpose.

Subscriber

The individual or legal entity that has signed a subscription contract with WorldNet.

03 Information, Prices and Availability Check

We keep the package, price and campaign information on the website up to date, but it may change without prior notice. The terms that apply to you are those offered at the time of application and written in your subscription contract.

The result of the availability check is for information only; the exact situation at your address becomes clear after a technical check and site survey. At addresses outside our own fibre network, speed is limited to what your line supports. Speed test results are affected by your device, Wi-Fi conditions and network load at the time of measurement.

04 User Obligations

When using the website and portal you must follow these rules:

• Give accurate and up-to-date information that belongs to you in forms
• Not apply or act on behalf of someone else without authority
• Not fill in forms with robots, scripts or automated tools, and not overload the website
• Not attempt to bypass the security measures of the website and portal, scan for vulnerabilities or gain unauthorised access
• Not send malware, unlawful content or content that infringes the rights of others
• Not copy, reproduce or commercially use website content without permission

05 Customer Portal Account

You sign in to the portal with a one-time verification code sent to your registered phone number. You are responsible for not sharing this code with anyone; WorldNet cannot be held liable for transactions made because the code was shared. If you see a transaction you do not recognise in your account, call our line 0850 308 19 99 immediately.

06 Use of the Internet Service

You must use our internet service in line with the legislation in force, in particular Law No. 5651. Publishing unlawful content, sending unsolicited bulk messages (spam), attacking other systems or gaining unauthorised access, and opening your connection to misuse by others (such as an open proxy server) are prohibited.

Such use affects not only you but the access of all our subscribers who share the same IP address block. If detected, the necessary measures are taken within the framework of the legislation and the subscription contract.

07 Intellectual Property

The WorldNet name and logo are our registered trademark. The texts, design, images, icons and software on the website belong to WorldNet or its licensors and are protected under Law No. 5846 on Intellectual and Artistic Works and Industrial Property Law No. 6769. They may not be used, reproduced or distributed without our written permission.

08 Links

The website contains links to our social media accounts, app stores, map applications and the websites of public bodies. WorldNet is not responsible for the content or practices of those websites.

09 Limitation of Liability

We take due care for the website to work without interruption or error; however, the website or portal may be temporarily unavailable due to maintenance, updates, attacks or force majeure. Nothing in these terms limits your rights under Consumer Protection Law No. 6502 and electronic communications legislation.

10 Personal Data and Cookies

The processing of personal data you share while using the website is subject to our KVKK Privacy Notice and Privacy Policy, and the use of cookies to our Cookie Policy.

11 Governing Law and Disputes

These terms are governed by the laws of the Republic of Türkiye. If you have a problem, please contact us first: applications submitted through the Submit a Complaint form on our website, our line 0850 308 19 99 or [email protected] are recorded and resolved.

Consumers may apply to consumer arbitration committees within the monetary limits set by Law No. 6502 and to consumer courts above those limits; they may also submit complaints about electronic communications services to the Information and Communication Technologies Authority. For disputes with merchants, the courts and enforcement offices of Istanbul have jurisdiction.

12 Changes and Contact

WorldNet may update these terms; the current version applies from the moment it is published on this page, and the last update date appears at the top of the page. For questions, write to [email protected] or call our line 0850 308 19 99.